Please read the complete list of policies listed below so you have a true understanding of the services we provide and as always if you have any questions just reach out to us.
Important – Note On Recurring Cleaning Discounts And Discount Codes
By subscribing to a recurring service cleaning you are agreeing to accept any initial discounts (whether from a discount code or from a recurring discount) on the grounds that you will have at least 1 recurring service in the future. If your subscription is cancelled before your second cleaning, you will waive your right to any associated discounts (or discounts from codes) and we will bill your account for the amount that your first cleaning had been discounted for.
Please try and have hot water available for our cleaners. This is important for efficient service.
100% Satisfaction Guarantee
Please note that refunds are not offered prior to a re-clean being accepted. If you are unhappy with any aspect of your cleaning, please contact us within 48 hours of your cleaning to schedule a re-clean of the areas that you were not satisfied with. Otherwise a re-clean will be considered denied. No refund will be offered if a re-clean is denied.
We reserve the right to change the pricing or discounts if we see that your home’s circumstances are not typical, or if the incorrect booking options have been selected for your home.
Please make any schedule changes or cancellations 24 hours prior to our scheduled time of arrival, to avoid incurring a €50 cancellation fee. This fee is charged because as we reserve that time specifically for you, we are unable to schedule another job in that place at such short notice. We appreciate your understanding.
If paying by card, please note that a hold will be placed on your account (for authorisation) in the amount of your total balance, the evening PRIOR to your scheduled cleaning service. If your service is cancelled for any reason, this hold will drop off within 2-5 days. THIS HOLD IS NOT A CHARGE. Charging is completed AFTER your home cleaning and you will receive an invoice via email once this occurs.
We know it can be stressful having a stranger in your home, but rest assured that our cleaners are true professionals and have been thoroughly screened for your protection. We ask that you be pleasant with your cleaners. They are great people and want to do a good job for you, but sometimes get stressed by how they are being treated or being told what to do, causing them to be uncomfortable in your home and distracting them from doing the best job for you.
We know you are opening your door to us and are wondering what to expect. We guarantee our work, and ask if you have any issues with the services that you understand we are human and can miss small things from time to time. Please let us know and we will gladly return to re-clean the missed area as soon as we can, without too much inconvenience to you.
Please place any dogs in a room that is not being cleaned or in a dog crate, while our cleaners are in your home. This allows us to focus on your cleaning and allows us to deliver the best cleaning possible without distractions.
For us to be able to clean at a consistent pace and to keep your cleaning affordable we ask that if there is more than 5 items in a specific place that needs to be dusted/cleaned then please have the items picked up so we can keep a consistent pace and continue to offer these rates for your services. If there is an area with 5 or more items then we will simply dust/clean around them as best as possible and they will not be moved. Please note: We do not offer organising services at this time.
We have found when we figure the time it would take to for us to clean major cluttered areas that it will not fit in most peoples budget to pay us, and we cannot handle these kind of tasks is an efficient matter, so have chosen not to offer them as a service that we can perform.
Services We Do Not Offer
1) Dish washing – (We will do a few if they’re there when we clean and you have the proper supplies for us.) We will put dishes into a dishwasher.
2) Laundry or folding laundry
3) Shopping or errands
4) Pick up, moving or remove clutter (Defined as 5 or more items in any given area ie: books, boxes, mail, papers, clothes, rubbish etc.)
5) High reaching windows
6) Heavy lifting over 25lbs (Insurance requirements)
7) Cleaning of bodily fluids, toys, pet waste (including pet hair) or other bio-hazards (we do clean minor areas in bathrooms).
8) We also cannot step higher than the height of one chair. (Again for insurance reasons)