Frequently Asked Questions
What services are included in your standard house cleaning package?
Our standard house cleaning package is comprehensive, including dusting all surfaces, vacuuming carpets, mopping floors, cleaning bathrooms (toilets, showers, baths, and sinks), kitchen surfaces, and general tidying up. We ensure that every accessible surface in your living spaces, bedrooms, bathrooms, and kitchen is cleaned thoroughly. Our goal is to leave your house sparkling clean, paying close attention to details and your specific requirements.
How do you ensure the safety and trustworthiness of your cleaning staff?
The safety and trust of our clients are paramount. We conduct thorough background checks and rigorous training for all our staff. Our team is composed of experienced, reliable, and trustworthy individuals committed to providing the highest standard of service. Additionally, we are fully insured, providing an extra layer of security and peace of mind for our clients.
Can I request eco-friendly cleaning products to be used in my home?
Absolutely! We understand the importance of being environmentally conscious and offer eco-friendly cleaning options. Our clients can request the use of green cleaning products, which are effective and safe for your family and pets. These products are specifically chosen to reduce environmental impact without compromising on the quality of cleaning.
What is your policy on pets during house cleaning?
We love pets! However, for the safety of your pets and our staff, we request that pets be secured or in a designated area during the cleaning process. This ensures that they are safe and do not interfere with the cleaning process. We also use pet-friendly cleaning products to ensure their well-being.
Do you offer customized cleaning plans to suit specific needs?
Yes, we offer customizable cleaning plans tailored to each client’s unique requirements. Whether you need more focus on certain areas of your house or have specific cleaning needs due to allergies, pets, or children, we can create a plan that suits you perfectly. We work closely with our clients to understand their preferences and provide a service that meets their exact needs.
How do you handle delicate surfaces or special items in the home?
We train our staff extensively on handling various types of surfaces and delicate items. Whether it's antiques, heirlooms, or sensitive materials like marble or hardwood floors, our team is equipped with the knowledge and tools to clean them properly. We always use the appropriate cleaning agents and techniques to ensure no damage is caused.
What is your cancellation or rescheduling policy?
We understand that plans can change. Clients can reschedule or cancel their cleaning appointment with at least 48 hours' notice without any charge. Cancellations or rescheduling within 48 hours of the scheduled service may incur a fee. We strive for flexibility and will do our best to accommodate your needs.
How long does a typical house cleaning take?
The duration of a house cleaning session depends on the size of your home and the level of cleaning required. On average, a standard cleaning for a medium-sized home takes about 3-4 hours. However, for larger homes or more in-depth cleaning services, it may take longer. We ensure efficiency without compromising on the quality of our service.
Do you offer deep cleaning services?
Yes, we offer deep cleaning services, which are more thorough than standard cleanings. This service includes additional tasks such as cleaning inside appliances, cabinets, detailed scrubbing of all surfaces, and addressing areas that might be overlooked in regular cleaning. Deep cleaning is perfect for spring cleaning, pre-event cleaning, or for homes that haven’t been professionally cleaned in a while.
What sets Top Cleaners apart from other house cleaning services in Dublin?
Top Cleaners stands out for our commitment to quality, reliability, and customer satisfaction. We employ only the best cleaning professionals, use high-quality products, and tailor our services to meet the specific needs of our clients. Our attention to detail, responsive customer service, and consistent delivery of exceptional cleaning make us a top choice in Dublin.
What are the benefits of deep cleaning services?
Deep cleaning reaches those hard-to-reach places regular cleaning might miss, reducing airborne allergens, pathogens, viruses, and bacteria. It improves the overall healthiness of the environment, whether it's an office space or home.
What does a deep cleaning service include?
Deep cleaning covers extensive areas including high shelving, light fixtures, window and door frames, blinds, under and behind furniture, desk surfaces, door handles, kitchen appliances, and cabinetry. It also includes sanitizing bathrooms and thorough dusting.
What is electrostatic spray disinfecting in deep cleaning?
Electrostatic spray disinfecting involves using electrostatically charged hospital-grade germicidal disinfectants on all surfaces. This method provides longer-lasting protection and can safely be used on electronics like computers and keyboards.
How often should deep cleaning be done?
For offices, it's recommended to have a deep clean at least quarterly, with some opting for monthly services. For homes, a deep clean every 6 to 12 months is usually sufficient, depending on the level of regular cleaning maintained.
How long does a deep cleaning service take?
The duration of a deep clean can vary, generally ranging from 4 to 8 hours depending on the size of the space and the scope of work required.
Can I request specific areas to be focused on during a deep clean?
Yes, deep cleaning services can be customized to focus on specific areas of your space. You can communicate your preferences or special requests for areas that need extra attention.
Do I need to be present during the deep cleaning?
It's not necessary for you to be present during the cleaning. Many clients prefer to schedule cleanings when they are away to allow the cleaning team to work efficiently without disruptions.
What should I do to prepare for a deep cleaning service?
To prepare, you should declutter your space, secure your valuables, and ensure that the cleaning team has access to all areas that need cleaning. Clearing your schedule for the duration of the cleaning is also recommended.
What are post-cleaning actions to consider?
After a deep cleaning service, it's advisable to inspect the work done. If you're not satisfied with any part of the cleaning, the service providers are typically willing to correct it. Also, maintaining the cleanliness with regular light cleaning after a deep clean is beneficial.
What makes deep cleaning different from regular cleaning?
Deep cleaning is more intensive than regular cleaning. It involves thorough scrubbing and sanitizing all areas of the house, including those not typically addressed in regular cleaning, like cleaning inside appliances and under furniture.
What is the best method for carpet cleaning?
The most common methods are hot water extraction (often referred to as steam cleaning) and dry cleaning methods like encapsulation or bonnet cleaning. Hot water extraction involves using high-pressure hot water to agitate carpet fibers and dissolve dirt, whereas dry cleaning methods are faster and more energy-efficient but might not deep-clean as effectively as hot water extraction.
How often should carpets be professionally cleaned?
It is recommended to have carpets professionally cleaned every 6-12 months. Regular cleanings help prevent the buildup of dirt and grime and can prolong the life of your carpet. Waiting until carpets look dirty can lead to significant accumulation of dirt and more challenging stain removal.
Are professional carpet cleaning solutions safe for pets and children?
Many professional carpet cleaners use non-toxic, environmentally friendly solutions that are safe for both pets and children. It's important to choose a service that prioritizes eco-friendly and health-conscious cleaning methods.
How long does it take for carpets to dry after professional cleaning?
Drying time can vary based on the cleaning method used, humidity, and airflow. Generally, it can take anywhere between 8-24 hours. Using fans and air conditioning or heating systems can help accelerate drying time. Quick-dry methods can reduce this time significantly, with some methods allowing carpets to dry in about 15 minutes.
What about removing tough stains like nail polish, pet stains, or ink?
Professional carpet cleaners have specialized solutions and equipment to handle a variety of tough stains, including nail polish, pet stains, ink, and more. It's always best to address stains as soon as possible for the best chances of complete removal.
Can professional carpet cleaning remove odors?
Yes, many carpet cleaning services offer deodorizing treatments that can effectively remove odors. These treatments often involve enzymes that break down odor-causing bacteria at the source.
What should I do to prepare for carpet cleaning?
Typically, it's advisable to vacuum and remove small items and breakables from the area to be cleaned. Some services will move furniture, but it's best to clarify this with your chosen provider beforehand.
Is there a warranty or satisfaction guarantee with carpet cleaning services?
Many carpet cleaning companies offer satisfaction guarantees or warranties. These can vary in terms of duration and what is covered, so it's important to ask for details when choosing a service.
Why do stains sometimes reappear after carpet cleaning?
This can happen due to a process called "wick back," where stains from the carpet pad wick up into the carpet fibers as the carpet dries. Professional cleaning methods are designed to minimize this risk.
Can professional cleaning extend the life of my carpets?
Yes, regular professional cleaning can remove abrasive dirt and debris that can wear down carpet fibers over time, thereby extending the life of your carpets.
What is included in a one-time house cleaning service?
One-time cleaning services go beyond regular housekeeping and weekly maid services. They typically include a thorough cleaning of all accessible areas in the home, such as dusting, wiping, mopping, scrubbing, and vacuuming different rooms. This deep cleaning leaves the home sparkling and fresh-smelling, focusing on both general and hard-to-reach areas. Services can be tailored to specific needs, such as cleaning kitchens, bathrooms, and living spaces, and can address tasks like descaling, cleaning inside appliances, and dealing with hard-to-reach areas.
How much does one-time cleaning cost?
The cost of one-time cleaning varies depending on the size of the home and the specific cleaning tasks required. For a precise quote, it's recommended to contact the cleaning service provider directly. This allows for an accurate estimate based on the individual needs and scope of the cleaning job.
Does the service use eco-friendly cleaning products?
Many one-time cleaning services strive to use environmentally friendly and preferred products. This approach ensures a safe cleaning process for the home's occupants and the planet. However, the availability of eco-friendly options may vary, so it's advisable to discuss this with the service provider if it's a priority.
What types of one-time cleaning services are offered?
One-time cleaning services can vary and include deep cleaning, move-in/move-out cleaning, special event cleaning, seasonal cleaning (like spring cleaning), and more. These services are tailored to suit different occasions and needs, whether it's a thorough clean for a special event or a deep clean for a change of seasons.
Are there any benefits of a one-time cleaning visit?
A one-time cleaning service is an excellent way to get acquainted with a cleaning company's standards and services. It's useful for catching up on cleaning if you've fallen behind, for special operations like focusing on high-traffic areas or appliances, and for those considering turning a one-time service into a regular cleaning schedule. Many customers find that after experiencing the convenience and thoroughness of a one-time clean, they opt for regular cleaning services.
Can I customize my one-time cleaning plan?
Yes, many one-time cleaning services offer customizable plans. This allows customers to focus on specific areas of their home that need more attention or to add services that are particularly important to their household. This flexibility ensures that the cleaning service can meet the unique needs and preferences of each customer.
Is there a satisfaction guarantee with one-time cleaning services?
Many one-time cleaning service providers offer a satisfaction guarantee. If you are not completely satisfied with the cleaning, they typically offer to re-clean the specific areas of concern at no extra cost, provided that the issue is reported within a specified time frame after the service.
What should I do to prepare for a one-time cleaning service?
It's generally recommended to declutter the space as much as possible and to provide specific instructions or areas of focus to the cleaning team. Ensuring that the team has access to water and electricity is also important. Some services may also require access to specific areas of the home, so providing clear instructions can be helpful.
Do one-time cleaning services offer additional tasks like carpet cleaning?
In addition to standard cleaning tasks, many one-time cleaning services offer additional options such as carpet and upholstery cleaning, cleaning external areas like balconies or terraces, and even descaling toilets or cleaning grouting. These extra services often come at an additional cost but can be included in the overall cleaning plan.
How can I schedule a one-time cleaning service?
Scheduling a one-time cleaning service usually involves contacting the service provider directly. Many companies offer online booking options, and some may require an in-home estimate to provide the most accurate quote for the cleaning service.
Why is professional mattress cleaning important?
Professional mattress cleaning is crucial because over time, mattresses accumulate dirt, dust, and allergens, which can lead to health issues like allergies and respiratory problems. A clean mattress contributes to better sleep quality and a healthier sleeping environment.
What methods are used for professional mattress cleaning?
The most common method is Pressurized Hot Water Extraction, also known as Steam Cleaning. This process involves heating water to its boiling point, using high water pressure to aid the cleaning process, and then powerful vacuums extract the water and dirt. This method is effective for reducing drying times and preventing issues like mold.
How often should a mattress be professionally cleaned?
It's recommended to have your mattress professionally cleaned once a year. This frequency helps maintain optimal hygiene and prolongs the life of your mattress. For homes with allergies or respiratory issues, more frequent cleaning might be beneficial.
How long does it take for a mattress to dry after cleaning?
Generally, a mattress takes between 4 to 6 hours to fully dry after the cleaning process. However, it can take up to 24 hours for complete drying in some cases. It's important to allow the mattress to dry completely before using it again to avoid moisture-related issues.
Will the cleaning process remove all stains?
While professional mattress cleaning is highly effective, it cannot guarantee the removal of all stains, especially those that are aged or deeply embedded. The success rate in stain removal can vary based on the nature and age of the stain.
Is the cleaning process safe for all types of mattresses?
The cleaning process is safe for most types of mattresses. Professional cleaners typically conduct an initial assessment to ensure that the chosen cleaning method is suitable for the specific mattress.
Do you use environmentally friendly cleaning products?
Many professional mattress cleaning services prioritize the use of environmentally friendly and biodegradable cleaning agents, ensuring a safe and eco-conscious cleaning process.
Can the cleaning process eliminate bed bugs from the mattress?
Deep mattress cleaning can help eliminate common pests like bed bugs and dust mites. The thorough cleaning process targets these pests, contributing to a cleaner and healthier sleeping environment.
What should I do to prepare for mattress cleaning?
Before technicians arrive, it's recommended to remove sheets, blankets, pillows, pillowcases, and mattress covers. Also, consider creating space in the bedroom or another area where technicians can perform the cleaning service.
What additional services are offered with mattress cleaning?
Besides basic steam cleaning and deep cleaning, additional services like stain/odor removal treatment and mattress sanitizing service are often available. These services can further enhance the cleanliness and hygiene of your mattress.
How is upholstery cleaning different from carpet cleaning?
Upholstery cleaning differs significantly from carpet cleaning due to the delicate nature of upholstery fabrics. Excessive water usage can damage upholstery, promote bacteria or mold growth, and cause fabrics to soil more quickly in the future. Therefore, upholstery cleaning requires gentler handling and specific methods tailored to each fabric type.
Why is it important to professionally clean furniture?
Over time, furniture upholstery traps dirt, dust, pet dander, and other harmful toxins, which can lead to allergies and respiratory issues. Professional cleaning is more thorough than DIY methods and not only enhances the appearance and smell of furniture but also makes it healthier and more enjoyable to use.
Can professional cleaning remove stains and pet odors from furniture?
Yes, professional upholstery cleaning services can effectively remove tough stains, including those caused by pets. Using advanced processes and eco-friendly solutions, these services can eliminate the root causes of stains and odors, making your furniture look and smell fresh.
What kind of chemicals are used in upholstery cleaning?
Reputable cleaning companies like KIWI Services use eco-friendly and biodegradable green cleaning solutions that are safe for both humans and animals. These solutions effectively clean without harming the environment or posing health risks to your family.
What type of experience and expertise do upholstery cleaning companies have?
Professional services like KIWI and Chem-Dry are certified by institutions like the Institute of Inspection, Cleaning and Restoration Certification (IICRC). Their technicians receive extensive training in handling a variety of fabrics and construction types, ensuring careful and effective cleaning.
How often should upholstered furniture be cleaned?
It's generally recommended to have your furniture professionally cleaned every 12 to 24 months, depending on factors like usage, presence of pets, and allergy concerns. Regular cleaning helps maintain the furniture's appearance and prolongs its life.
How long does it take for furniture to dry after professional cleaning?
Drying time varies depending on humidity, ventilation, and cleaning methods used. Typically, furniture dries within a few hours to a day after cleaning. Some methods, like the Hot Carbonating Extraction process used by Chem-Dry, allow for faster drying.
Are professional furniture cleaning services safe for my furniture and family?
Professional cleaning services use safe, eco-friendly methods and solutions that are gentle on your furniture while effectively removing dirt, stains, and allergens. These services are typically safe for families, pets, and the environment.
What is the difference between steam cleaning and dry cleaning for furniture?
Steam cleaning, or hot water extraction, uses hot water and cleaning solutions to deep-clean furniture and is suitable for most fabric types. Dry cleaning uses minimal moisture and solvents, ideal for delicate fabrics but may not be as effective for deep-seated dirt.
How can I maintain my furniture between professional cleanings?
Regularly vacuum or brush your furniture, use a fabric protector, promptly address spills and stains, rotate and flip cushions, avoid direct sunlight, and refrain from placing heavy or sharp objects on the furniture.
What types of commercial spaces does Top Cleaners service?
Top Cleaners specializes in cleaning a wide range of commercial spaces, including offices, retail stores, educational institutions, healthcare facilities, and industrial buildings. We understand the unique cleaning requirements of each type of commercial space and tailor our services to meet those specific needs, ensuring a clean, safe, and professional environment.
How does your commercial cleaning service ensure the confidentiality and security of our business?
We prioritize the security and confidentiality of your business. Our staff undergoes strict background checks and training in handling sensitive business environments. We adhere to strict confidentiality agreements and protocols to ensure that your business's privacy and security are never compromised during our cleaning process.
Can Top Cleaners accommodate cleaning outside of business hours?
Yes, we offer flexible scheduling to minimize disruption to your business operations. Our team can provide cleaning services during off-peak hours, including evenings, nights, and weekends, ensuring that your business remains clean and presentable without interfering with your daily operations.
Do you use environmentally friendly cleaning products for commercial cleaning?
We are committed to sustainability and can provide environmentally friendly cleaning solutions upon request. Our eco-friendly products are effective, safe, and help reduce the environmental footprint of our cleaning services, ensuring a healthy workspace for your employees and clients.
What is included in your standard commercial cleaning service?
Our standard commercial cleaning service includes dusting, vacuuming, mopping, restroom sanitation, trash removal, and cleaning common areas like lobbies and break rooms. We also offer additional services such as window cleaning, carpet cleaning, and upholstery cleaning to meet all of your commercial cleaning needs.
How do you train your cleaning staff for commercial environments?
Our cleaning staff undergoes rigorous training specific to commercial environments. This includes proper cleaning techniques, safety protocols, and the use of professional-grade cleaning equipment. Continuous training ensures our team is up-to-date with the latest cleaning standards and practices to provide the best service to our clients.
How do you handle cleaning in sensitive areas like healthcare facilities or food preparation areas?
For sensitive areas, we follow strict cleaning and sanitation protocols to meet industry standards and regulations. Our team is trained in handling biohazardous materials, cross-contamination prevention, and specific cleaning techniques required for healthcare facilities and food preparation areas to ensure a safe and hygienic environment.
What is your policy on emergency cleaning services?
We understand that emergencies can occur, and we offer prompt emergency cleaning services to address urgent cleaning needs. Whether it's a spill, flood, or other unforeseen events, our team is equipped to respond quickly to minimize downtime and restore your commercial space to its pristine condition.
How do you ensure quality control in your cleaning services?
Top Cleaners implements strict quality control measures, including regular inspections, client feedback mechanisms, and performance tracking of our cleaning staff. This ensures that our cleaning services consistently meet the high standards expected by our clients.
What makes Top Cleaners different from other commercial cleaning services in Dublin?
What sets us apart is our commitment to delivering exceptional cleaning services tailored to each client's specific needs. Our experienced team, state-of-the-art equipment, and customer-focused approach ensure a superior cleaning experience. We pride ourselves on reliability, professionalism, and the ability to provide a clean, healthy, and productive environment for your business.
Move in/Move Out Cleans
What is included in a standard move-out cleaning service?
A standard move-out cleaning typically covers thorough cleaning of every part of the space, including dusting, vacuuming, scrubbing, and sanitizing high-touch surface areas in kitchens and bathrooms. Floors will be vacuumed and mopped, and doors will be spot-cleaned.
How long does a move-out cleaning usually take?
The duration of a move-out cleaning can vary, but most are completed in less than a day. The time required depends on the size of the home and the extent of the cleaning needed.
Are tenants responsible for move-out cleaning?
Yes, move-out cleaning is often a condition of a lease agreement. Tenants are generally expected to leave the space in the same condition as when they moved in, which includes thorough cleaning.
What does a move-in cleaning service include?
Move-in cleaning services typically follow the same guidelines as move-out cleanings, ensuring the space is dusted, vacuumed, scrubbed, and ready for the next occupant.
Do you clean appliances during move-out cleanings?
Yes, cleaning and sanitizing major appliances like microwaves, ovens, and ranges are typically included in move-out and move-in cleaning services.
How is a move-out cleaning different from regular cleaning?
Move-out cleaning is more comprehensive and detailed than regular cleaning. It involves deep cleaning of the entire space to ensure it is ready for new occupants, including areas that might not be part of routine cleanings.
Can you remove trash during move-out cleanings?
Yes, move-out cleanings often include the removal of a limited amount of trash. However, extensive trash removal might require additional services or charges.
What should I do to prepare for a move-out cleaning service?
Ensure that all personal items are removed, and that utilities like electricity and water are still available. The unit should be completely vacant for the cleaning to take place effectively.
Are there any items or areas not covered by move-out cleaning?
Move-out cleaning services typically exclude specialized work such as carpet cleaning, repair work, painting, appliance damage, electrical work, and mold & mildew remediation.
Do you offer environmentally friendly move-out cleaning options?
Many cleaning services, including ours, can accommodate requests for using environmentally responsible cleaning products, ensuring a safe and sustainable cleaning process.
Driveway & Patio Cleaning
How long does it take to clean a driveway?
Cleaning a standard two-car driveway typically takes between 3-5 hours, depending on its condition. If opting for a full restoration, additional time is required for resanding and resealing, which can take another 4-6 hours.
Do you remove all weeds?
Yes, all weeds are removed during the cleaning process, and the mess is taken away upon completion. Weed removal is an essential part of maintaining the appearance and longevity of driveways and patios.
What equipment is used for cleaning?
A rotary surface cleaner is often used for larger driveways or patios with little weed growth. For areas with more significant weed growth, a turbo nozzle may be used to effectively remove them.
How long before weeds grow back?
Weeds can return within months if the surface isn't sealed. Sealing helps prevent new seeds from settling in gaps and growing. Regular sealing ensures that the surface stays weed-free for longer.
What are the black spots on my patio?
Black spots are typically areas of lichen growth. These can usually be removed with a cleaning solution or hot water.
Will pressure washing damage the pointing between patio slabs?
Pressure washing can damage weak or already damaged pointing. If the pointing is solid and in good condition, pressure washing won’t affect it.
How long after sealing can I walk or park on my driveway?
After sealing, it's advised to avoid foot traffic for at least four hours and vehicle traffic for at least 24 hours.
Does the cleaning process use environmentally friendly products?
Some cleaning services do prioritize the use of environmentally friendly and biodegradable cleaning agents, depending on the type of cleaning required.
What are the typical costs for driveway and patio cleaning?
Prices can start from around EUR100, varying based on the size and condition of the area.
Do you provide both residential and commercial cleaning services?
Many cleaning companies offer services to both residential and commercial customers, catering to the unique needs of each type of property.
Post Construction Cleaning
What is post-construction cleaning?
Post-construction cleaning is the thorough process of cleaning and preparing a construction site or newly renovated space for occupancy. It involves removing debris, dust, and other remnants left behind by the construction process, ensuring the space is safe, clean, and ready for use.
Why is post-construction cleaning necessary?
This cleaning is crucial for safety, health, aesthetics, and the longevity of materials and fixtures. It eliminates potential hazards, enhances the visual appeal, and ensures compliance with regulations and standards. Regular cleaning and maintenance preserve the longevity of materials and prevent premature wear and tear.
What are the phases in post-construction cleaning?
The cleaning process typically includes three phases:
- Rough Cleaning: Removing large debris, sweeping, and vacuuming.
- Light Cleaning: Detailed cleaning of windows, surfaces, and hidden corners.
- Final Cleaning: Deep cleaning, touch-ups, and quality inspections.
How long does post-construction cleaning take?
The duration varies based on factors like project size and cleaning complexity, ranging from a few hours to several days. Consulting with professional cleaners is advisable for an accurate estimate.
Can post-construction cleaning help with odor removal?
Yes, effective odor-removal techniques are included to eliminate any unpleasant smells that may linger after construction.
Is post-construction cleaning only for large projects?
No, it is essential for projects of all sizes, from small renovations to large-scale constructions.
How can I choose the right post-construction cleaning service provider?
Consider factors like experience, reputation, service range, licenses, insurance, and customer reviews. Ensure they can accommodate your schedule and offer the services you need.
Is it possible to schedule cleaning outside regular hours?
Many services offer flexible scheduling, including non-business hours or weekends, to minimize disruptions.
What should I do to prepare for post-construction cleaning?
Remove valuable or delicate items to prevent damage, and clear the space of obstructions. Provide access to necessary utilities for efficient cleaning.
What are the health and indoor air quality benefits of post-construction cleaning?
This cleaning eliminates dust, allergens, and harmful substances, promoting a healthier indoor environment. It helps prevent respiratory issues and allergies, ensuring a space that is safe and conducive to well-being.