Question & Answers ABout Top Cleaners Cleaning Services

Frequently Asked Questions

BOOKING & PAYMENT

How do I make a booking?

Booking your cleaning is really simple. Go to our encrypted booking page and choose the date and time you’d like our team to clean your home. It only takes 60 seconds and you’ll receive your confirmation by email within 15 minutes.

If I don’t want to book online, what do I do?

That’s okay. We have plenty of other ways for you to book! You can book over the phone by calling us on 015039877 at any time between 8:00AM-8:00PM, any day of the week (yes even weekends!) If you can’t call us for whatever reason then you can send an email to info@topcleaners.ie and either request a callback or make a booking. Lastly you can talk with us on our website’s live chat function. Click that “Top Cleaners Live Chat” bubble in the bottom right of your screen to be connected with one of our team and they’ll help you out.

How do I pay

We take your credit or debit card details at the time of booking however we will only collect payment after your cleaning service has been performed. We accept all major credit cards (including American Express) and debit cards for payment. But you can also pay by cash too. If you choose to pay by cash then simply select the cash option on the booking form and give the payment to one of your cleaners after they have finished cleaning and you are satisfied with their work. Alternatively, if you won’t be home then you can leave the payment on the kitchen table. A receipt will be emailed to you after your cleaning.

How do I cancel or change my booking?

How much notice do I need to give prior to the visit?

How do I use a discount code or a voucher?

What cities do you clean in?

SERVICES PRICING & POLICIES

How much will my cleaning cost?

To get a price for your regular cleaning click here.

What types of service do you offer?

We have now 3 categories of cleaning. Our first is a standard clean. This is a light clean of the most important parts of your house and is perfect for regular cleanings. Our 2nd is a deep clean which is recommended for people who have not had a professional cleaning over the past 3-4 months. It’s moreover advised to get a deep clean before you book a regular cleaning from us. This initial deep clean will make it a lot easier for your current cleaners to preserve your home in tip-top form. Our 3rd level is a comprehensive end of tenancy cleaning (also known as move-in/move-out cleaning). This includes every little thing cleaned in our deep cleans, with the add-on of spot cleaning of walls, deep cleaning of doors and cleaning inside all wardrobes, presses, cupboards and drawers.

How do I know what has been cleaned?

What is a deep clean?

Are all prices inclusive of VAT?

Do you offer end of tenancy cleaning?

Of course we do! At Top Cleaners we call end of tenancy cleans move in/move out cleans because sometimes you need a really thorough clean when you are moving into a new home. Our cleaners work to a check list for move in/move out cleans which includes spot cleaning all the walls and cleaning inside all the cupboards but if there is a specific task you want your cleaning team to focus on then please let us know. We have a much longer checklist for these cleanings and you can add extras such as having us clean your fridge, oven and interior windows cleaned too. Click here for more on end of tenancy (move-in/move-out) cleanings.

Do we do after building cleaning?

Why we charge a flat rate instead of hourly pricing?

TRUST & SAFETY

What is your 100% satisfaction guarantee policy?

If you’re not happy with any part of your cleaning, we will offer you a re-clean at a time that suits you, free of charge.

Are you and your cleaners fully insured?

Can I leave my keys with my cleaner?

How can I trust my Top Cleaners professional to do a good job?

Are Top Cleaners professionals experienced in their field?

Are TopCleaners professionals background-checked, trustworthy?

Can I trust TopCleaners with my credit card transactions?

EXTRAS

What extra services do TOP CLEANERS provide?

For an extra charge you can book a number of services on top of your clean including:

Cleaning the oven
Cleaning the fridge
Cleaning the inside and outside of your windows
Professional steam carpet cleaning (using latest most expensive equipment and cleaning solutions)
Driveway Cleaning
Upholstery and Sofa professional steam cleaning
Tile and grout cleaning

Is there anything you cant do?

How long does the carpet and upholstery professional steam cleaning takes and dry after?

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Frequently Asked Questions

BOOKING & PAYMENT

SERVICES PRICING & POLICIES

TRUST & SAFETY

EXTRAS

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